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What is U4 Softswitch

The U4 is a carrier-grade Class 5 Softswitch that actually made up of a set of products that provides a consistent, unified user interface and user experience across multiple devices and media types. All forms of communications that are exchanged via the TCP/IP network, thus U4 Softswitch as a way to replace a traditional business phone system, an analog or key system.

U4 Softswitch is part of the Unified Communication family with the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencingfixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemaile-mailSMS and fax).





















Benefits of U4 Softswitch System:

1. Fully-Integrated Communications System

2. Control over Modes of Communication

3. Top Line Business Features

4. Mobility and Ease of Use

5. Time Management and Efficiency

6. Flexibility to Scale Up (and Down)

7. Business Continuity

8. Improved Customer Service

9. New Service Features Added Easily

10. Cost Savings



Key Features:

  • VoIP and Traditional Calling

  • Mobility (Fixed Mobile Convergence)

  • Interactive Switchboard

  • Advanced IVR Capabilities

  • Integrated Conferencing

  • Video Calling Support (depend on network bandwidth)

  • Voicemail with email integration

  • Built-in Call Queues

  • Detailed Reporting

  • CRM Integration

  • Extend API

  • Music on Hold

  • Unified Communications - Increase in company productivity

  • Unlimited auto-attendant / digital receptionist

  • Paging and intercom

  • Call forwarding, Call queuing, recording, conferencing

  • Call park and pickup


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