Cloud Interactive Voice Response (IVR)
Easy access anywhere in the World to provide local accent for local market.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result.
What is Cloud IVR Hosting?
Cloud IVR hosting is a deployment method chosen for interactive voice response (IVR) self-service applications. There are many advantages to hosting an IVR application in “the cloud”, including the speed of deployment, reduced overhead costs, the ability to easily scale and flex for spikes in traffic or as a business grows and overall reliability. It also simplifies the process of extending service to other channels by using the cloud to manage similar versions of the IVR application.
Many companies choose a pure cloud setup for their hosted IVR while others will prefer a hybrid setup that involves an on-premises solution and cloud availability for disaster recovery or peaks in traffic. This makes cloud hosting a flexible and smart choice for almost all IVR implementations.
DATA MINING COLLECTION
Record calls, collect responses, track results, export data, analyze metrics, and make better decisions
Send automated surveys and polls to customers, employees, voters, and more to collect and manage data for your business or campaign.
CUSTOMIZED IVR FOR YOUR NEEDS
Our developers will assist in building your own app from beginning to end utilizing our API’s to create solutions that meet your functional needs.
AUTO-ATTENDANT AND CALL ROUTING
Use an auto-attendant phone system to route your incoming calls to the appropriate line or answering service and save time and money.