CONTACT CENTER SOLUTIONS

We have the know-how you need.

Scroll Down

our cloud contact center software helps you connect with your customers on their terms and across all channels, including inbound/outbound voice, voicemail, email, chat, social media, SMS, IVR, voice portal, self-service and more. Our industry-leading tools help contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiency, survey customers, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.

Cloud Contact Center Features

Outbound Dialer

Our fully automated outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times. Improve results by making changes in real-time.

Call Recording

Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer's record in your CRM.

Integration

Seamlessly integrate your contact centre with all your mission critical applications to create a single source of truth about the customer and drive business efficiency.

Business

Intelligence

Use advanced reporting, real-time dashboards and drill-down business analytics tools to provide the insights to make better decisions faster.

Cloud Contact Center Features

Inbound Voice

It's still 'Good to Talk'. Create flexible Inbound Voice and IVR campaigns in minutes, all managed from our easy to use web interface.

Outbound Dialer

Our fully automated outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times. Improve results by making changes in real-time.

Web Chat

Use our fully integrated chat widget on your website to deliver improved customer service through the world’s fastest-growing communication channel – web chat

Email

Integrated with your CRM, use email campaign templates to improve your agent productivity and save customer wait time while reducing errors.

Call Recording

Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer's record in your CRM.

Integration

Seamlessly integrate your contact centre with all your mission critical applications to create a single source of truth about the customer and drive business efficiency.

Self Service Administration

Securely delivered from the cloud, you can take back control of your Contact Centre – make system changes in minutes with real-time dashboards to give you the insights to optimise results.

Business

Intelligence

Use advanced reporting, real-time dashboards and drill-down business analytics tools to provide the insights to make better decisions faster.

Conversion

Analytics

Move from interactions to relationships - analyse every conversation in your business to understand what your customers and staff are actually saying, meaning and feeling.

Why the Cloud?

Traditional call centers were built using on-premises hardware and software. With outages, frequent upgrades, agent inflexibility, and more, contact center managers realized that there had to be a better way to run their centers. Cloud call center software is that technology.

With the cloud, you can forget about costly hardware and software maintenance and upgrade costs. In addition, you can seamlessly service multiple channels including: Phone, Chat, Social, Email & SMS

What is Call Center Software?

Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

REACH US  

 

M1-11-03, 8TRIUM MENARA 1,

JALAN CEMPAKA SD 12/5,

BANDAR SRI DAMANSARA,

52200 KUALA LUMPUR,

MALAYSIA.

 

 

Sales     : Sales@Service4U.asia 

Info       : Info@Service4U.asia 

Phone   : +603 8605 3399 (press 1)

Fax        : +603 8605 3397

  • Facebook Social Icon
  • LinkedIn Social Icon
  • YouTube Social  Icon
  • Google+ Social Icon

Copyright ©  2008 - 2019 Service4U Sdn Bhd (842317-A). All Rights Reserved.